Ada’s tool has improved our patient intake process by ensuring efficient preliminary assessments and directing patients to suitable care pathways.
Ada guides every patient interaction with clinical insight. From the moment a patient asks for help, Ada determines the right care path based on their symptoms, benefits, and care context.
Reduce Emergency Room overuse
Optimize referrals and routing
Surface underutilized benefits
of patients heading for the ED choose less urgent care after using Ada.
of patients shifted away from same-day care.
more patients manage their condition themselves.
more telehealth appointments booked
Patients often go to the ER or urgent care unnecessarily. Ada guides them to the right level of care, reducing avoidable visits.
Referrals without context waste time and money. Ada connects patients to the right in-network specialists and services.
Early symptoms are easy to miss. Ada helps flag likely conditions sooner, reducing delays in diagnosis.
Patients often miss out on covered services. Ada highlights relevant benefits like mental health or chronic care support.
Without clinical insight, urgent needs can be missed. Ada flags red flags and escalates when needed — improving safety.
See the difference Ada makes for patients and systems alike.
of patients choose different care.
less patient uncertainty.
of physicians gain efficiency.
of Ada's top suggestions match a physician's daignosis.
Over 400,000 patients used Ada to navigate Sutter's network and safely access lower acuity, cost-effective care. 1
Ada’s tool has improved our patient intake process by ensuring efficient preliminary assessments and directing patients to suitable care pathways.
Essentially we added hundreds of assessments per day without adding a single doctor to our mix.
[Incorporating Ada] will allow us to provide a more personalized patient experience and improve access to care services for those who need them most.
Ada supports physicians’ clinical reasoning and helps them feel more confident in their thinking.
We wanted to partner with the best symptom checker available. Ada’s symptom checker is the only one that comes close to the accuracy of a GP.
Ada’s medical expertise, efficiency of the algorithm and positive user experiences are key elements that helped us make the best decision and choose their solution.
HIPAA Compliant
EU Medical Device Class IIa
ISO 13485
ISO 27001
Read our advisory paper looking at how we define, measure and realize value, with contributions from Ada, the Digital Medicine Society (DiMe), the Coalition for Health AI (CHAI), and the Organisation for Economic Co-operation and Development (OECD)
How Ada's AI digital triage platform supports patients and clinicians at Portugal's largest healthcare network.
Giving patients an even more personal care experience across jefferson's network.
40% of patients heading for ED choose less urgent care: Information provided by US client, 2023; https://about.ada.com/improving-care-navigation-at-sutter-with-ai/
38% of patients are routed away from same-day care: Information provided by US client, 2023.
2x more patients manage their condition themselves: ESSENCE Study - Real-world analysis of 664 patient encounters that used Ada, 2024.
15% more telehealth appointments booked: Information provided by US client, 2023.
42% of patients choose different care: Analysis of 8,000 Ada assessments from a US client (users asked for their intended care setting before and after assessment).
90% less patient uncertainty: SafeMOM study - Clinical research of 950 user journeys in South Africa, 2023; https://about.ada.com/south-africa-safemom-study/
62% of unsure patients choose non-ED care: Based on analysis of 12,000 Ada assessments from a US client
77% of physicians gain efficiencies: CUF Essence: ESSENCE Study - Real-world analysis of 22 client physicians after seeing patients that had used Ada, 2024; https://about.ada.com/improving-patient-pathways-with-ada-digital-triage/